Friday, August 24, 2012

Thankful Friday

THE BIG THING:  Last month, we had a 2,000th Post Party.  The door prize was won by Shaggy and Scout at Little Cat Feet

Well, I put things off sometimes, and we were late to send the door prize (happily, arrived by now). 

But I want to say  how much I appreciated PetSmart's contribution.  I arrived in a slight state of confusion (it was before Noon), and Jessica Jones helped me a lot.  First, I couldn't find the usual rattley mousies that Iza loves and that I wanted to send to Shaggy and Scout.  But she found some REALLY FANCY RATTLEY mousies sold individually.


It was a bit more than I was expecting to pay for a Door Prize, but when I mentioned the reason I wanted some, Jessica did some cool friendly form to allow her to donate the fancy rattley mice as a gift.

A GIFT from a store?  That's cool!  And it meant that I could buy a fancy electronic squeeky mouse and some fancy chicken treats to add to the Door Prize!

Now, obviously, I am thankful to PetsMart and to Jessica in particular, so I can't claim to be unbiased in thanking them.  But I haven't gotten FRIENDLIER service at the "other" local big pet store, and that matters to me on a personal level.  Products differ, but friendly service is most important to me.

Thank you, Jessica Jones.  You deserve a raise...  And thank you PetsMart for allowing Jessica to do that for us...

Mark

21 comments:

Cheysuli and gemini said...

How very good of them. That certainly brought them a loyal customer.

Phoenix Robinson said...

That is wonderful. Some people really do make a difference. I like running into people like Jessica, not the grouchos that just can't wait to get off work and go home.

Katie Isabella said...

Yes, the people we deal with at the store makes a huge difference. I have seena and dealt with indifferent ones, those who answer your questions but they don't make an effort to help and rarely, someone who goes the extra step. That's nice.

Brian said...

I agree, good service is hard to beat!!!

TK and Squashies said...

That is pawsome! We like PetsMart too.

Eric and Flynn said...

It is nice to find someone or a company who go that bit further and offer excellent service.

Andrea and the Celestial Kitties said...

That is awesome! And cool prizes! We might have to look for some of those mousies!

William said...

Good customer service seems to be a lost art these days. Why, sometimes we have to wait until almost 6:00 p.m. to eat!

Sparkle the Designer Cat said...

That was really nice of Jessica to do! Good customer service is even harder to find than a good human!

Derby, Ducky said...

Yeah, our PetsMart is better than the other places. The one is really close to our house, mum rarely goes there. Neat mousies, we may need to send mum for some.

Cara n Crew said...

very nice! our mom will go out of her way and even spend more green papers just for the better customer service. Have a great weekend!

Pip, Smidgen, Minnie, Hollie

The Island Cats said...

Wow, that was pretty cool of Jessica at PetSmart! Our mom has had some good experiences with PetSmart and its peoples too!

Prancer Pie said...

Pawsome customer service! That's what makes repeat customers. Great swag, too.

KC and the Giggleman Kitties said...

PetSmart here in West Houston is really great, too. They've got some good employees who go the extra mile for their customers.
Not so much with that other big pet store. I wonder why the difference.
It's wonderful to meet someone like Jessica, she really went out of her way.
Love & Purrs,
KC & Mom ML

Laura and Taffeta Rose said...

Great custmer service! We think that a lot has to do with the individual store (even though they are a chain). The staff at our local PetCo has gone the extra mile for us several time. And most recently, the PetSmart gave us the large size litter (Blue walnut) for the sale price of the small size because we asked. Hooray for all service people that make it enjoyable to deal with them. Especially when you consider the low wages these folks earn. Purrs.

Happy Blogoversary to you all!

Laura & Taffy

Alasandra, The Cats and A Dog said...

That was very nice of them. We have always found the staff at our local PetsMart to be very helpful and friendly. They seem to know a lot about the products they sale to. Which is important to our Mom cause lots of times she doesn't know what she is doing.

Alasandra, The Cats and A Dog said...

Happy Blogversary!!!!!!

FURKIDSMOM said...

Happy Blogoversary!!

The Florida Furkids

Jan's Funny Farm said...

That was really nice of Petsmart.

Happy Blogoversary!

The Cat From Hell said...

Wowwie! Me thinks Jessica Jones is one wonderful lady! Me thought 2,000 was a pretty impressive number of posts!
Kisses
Nellie

Rykers Boyz n Allie said...

How cool is that? True customer service! Four Paws up - waaaay up!