Sunday, March 26, 2017

UnCANny

IZA:  Wow, we got our regular shipment from our Chewy friends, and couldnt believe all the damaged cans!  Almost every single can was damaged.  These are the worst, that showed up on camera best...
TBT emailed them about it with pictures and Chewy is good folks; they are sending a WHOLE new shipment and they sent a free shipping label asking us to return the damaged cans so they could try ta figure out what happened.

They are concerned because TBT told them the shipping box is completely undamaged, each cardboard trays the cans came in show no damage, but the cans came from 2 differnt companies so it probly dint happen THERE.  That leaves THEM as the likely cause.  We will leave that ta them ta figure out.

We are 150% happy that they are replacing all the cans.  TBT will throw out the ones he isnt shipping back with minor damage, just "in case" there is something wrong with those too. 

I mean, *Im* the one who will eat ANNYTHING, but TBT wont take a chance on THESE cans. 
I DO want ta repeat though that we are VERY happy with how Chewy responded to the damage. 

13 comments:

Summer at sparklecat.com said...

I totally agree - these damaged cans are totally unacceptable. My human is very careful about that. Chewy is a really good company and they do a great job of fixing problems that pop up, like this one.

Megan said...

Good on Chewy. It will be interesting to hear if they ever offer you an explanation.

Megan
Sydney, Australia

The Whiskeratti said...

It's always good to see a company taking responsibility. And our mom won't feed us from damaged cans either. Just in case.

Brian said...

They replaced our damaged cans frequently then they quit responding to our emails. Lots of cans show up damaged, they just aren't too good a packing.

Joan Ryan said...

Chewy is the best! We've never had a problem with their products. Hope this isn't widespread.

Terri said...

Wow! That is very strange. Glad you'll get a new shipment. I'd ship all cans back, though.

The Swiss Cats said...

That's weird to see such damaged cans coming in a box in good shape. We're glad Chewy takes responsibility ; we hope they can fix the problem. Purrs

Flynn said...

That is a lot of damaged cans! Good that Chewy is replacing them, which is as they should do.

The Island Cats said...

Wow! We've never had anything like that from Chewy. Maybe one or two damaged cans. We're glad Chewy is making it right.

pilch92 15andmeowing said...

Chewy does have excellent customer service. That is a mystery as to how the cans got damaged, but not the box.

Just Ducky said...

Wow that is a lot of dented cans. Glad the company is making it right and investigating the issue.

Spitty-the-Kitty said...

Wow--those is really banged up! It's good that they were so quick to replace everything (though gosh--you won't STARVE or anything in the meantime, will you? TBT might have to fry you up a fishie or six!

The Human's been a total loss again. I miss my Iza Lambie. XOXOXOXOXO

MeezerMews&FrecklesWoofs said...

Glad to know they are making the trouble right with a new shipment. So far we have not had issues like that.