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Thursday, November 15, 2018

Troubly Thursday

IZA:  My heaty mat broke!  All TBT did was to unplug it in order to move some furniture an it BROKE.  Parts of the plug just all came loose.

I am devastated!
TBT contacted the seller for a replacement part.  She stopped selling in the US.   He begged.  She promised to contact the manufacturer in China.  And promised and promised and promised.  And never would return an email unless asked again and again.

We regret to have to say that...

We have given up.  So be very careful about buying anything from Art Of Paws.  Just an honest statement based on our specific experience...

TBT searched for the adapter plug by type and model name.  Apparently it is not made anymore.

He ordered another heaty mat (different company) for me.  It does not warm as well as the old one.  I'll sit on it, but it isnt as warm.  I sure miss the old one.

TBT says he is going to sit down at his workbench with his soldering iron and epoxy and wires and try to rebuild the broken plug.  I sure hope it works.  But he doesn't act all confident.  He says electricity isnt his best subject.

Our initial review was HERE!  But we wouldn't recommend it now.  Cheap plug, and apparently, not replacable....




10 comments:

Megan said...

Oh boo, Iza. I'm disappointed for you. You've got something that works well and you really like and then it breaks and can't be fixed. I'll keep my fingers crossed that TBT manages to get it working again. He's pretty good at most things, so I'm inclined to feel optimistic.

Megan
Sydney, Australia

Summer at sparklecat.com said...

What a bummer about your mat, Iza! :-(

Mickey's Musings said...

It did look like a pawsome mat. We are sorrt it broke.
We would probably howl too.
Good luck to TBT in trying to fix the plug.
Purrs Georgia,Julie and JJ

Tiki, Kirby, and StanLee said...

We replaced a plug once. We got a new plug at the home improvement store and it connected pretty easy - we are not very handy.

Catscue Cat Mom said...

Poor little thing! You'll just have to snuggle up instead today.

Brian said...

Dang, that's awful. I sure hope you get a warm fix soon!

The Whiskeratti said...

We have one we got for a review. Mom says we can send you ours... Don't really use it here in Florida. Let us know if you want it.

Memories of Eric and Flynn said...

That is not good, surely it is still under guarantee! If it cannot be replaced can you just cut the old plug off and put the wires into a new regular plug?

pilch92 said...

I knew TBT would come through for you and order you a new mat. Sorry the old one broke.

Just Ducky said...

Bummer. Hope TBT has some luck on the repair.